On Easter Sunday, having checked a website and Google listing for a Garden Centre to see if it was open, then driving 20 miles to get there, I was slightly pee’d off when I found it closed. The 40-mile round trip became a Sunday drive for the sake of it.
That followed an hour-long cycle ride to a café for a meeting I’d taken a couple of months earlier, only to find it closed for refurbishment.
It’s not hard to update your website with messages or opening times. It’s also incredibly easy to update your listing in Google Business and Facebook.
What is much harder, even if your customer is an idiot who didn’t think your business might be shut on Easter Sunday anyway, is to get that customer to come back.